Play Smart, Stay Safe

Understanding Responsible Gambling

Gambling on 363bet — whether that is betting on Bangladesh cricket matches, exploring our slots library, or joining a live casino table — is intended to be a form of entertainment. Like any leisure activity, it carries a cost. That cost should always be money you can comfortably afford to lose, and time you have freely chosen to spend.

Responsible gambling means making informed, deliberate choices about how you play. It means setting a budget before you start, sticking to it, and treating any winnings as a pleasant bonus rather than a reliable income source. It means knowing when to stop and understanding that the house edge is a mathematical reality built into every game. 363bet publishes clear game rules and payout information so you always know what you are playing before you wager a single taka.

We encourage all players, from Dhaka to Chittagong to Cox's Bazar, to approach their time on the 363bet platform with a clear head, a defined budget, and a healthy sense of perspective. Gambling should never be used as a way to recover financial losses, cope with stress, or escape personal problems.

How to Activate Your Safety Tools

All responsible gaming tools are available directly through your 363bet account. The process is straightforward:

1. Log in to your 363bet account and navigate to the Account Settings section from your profile dashboard.

2. Select "Responsible Gaming" from the settings menu to access all available player protection tools in one place.

3. Choose the tool you need — deposit limit, time-out, reality check frequency, or self-exclusion — and follow the on-screen instructions to activate it.

4. Confirm your selection. Deposit limits and time-outs take effect immediately. Self-exclusion requests are processed by our support team within 24 hours (Bangladesh Standard Time, UTC+6).

5. Contact support if needed. If you cannot access your account settings or need immediate assistance, our support team is reachable 24/7 at [email protected].

Once a responsible gaming restriction is active, 363bet will not lift it ahead of the period you selected. This is a deliberate safeguard to protect you from acting on impulse during a difficult moment.

Deposit Limits Explained

A deposit limit is a hard cap on the amount of money you can add to your 363bet account within a set time window. You can choose from three time frames:

• Daily limit: the maximum amount you may deposit in any single 24-hour period.
• Weekly limit: the maximum amount you may deposit across any rolling 7-day window.
• Monthly limit: the maximum amount you may deposit across any rolling 30-day window.

Limits can be set to any amount expressed in Bangladeshi Taka (BDT). For example, you might set a daily limit of ৳2,000 or a monthly limit of ৳20,000. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the higher amount becomes active — this prevents impulsive increases during a losing streak.

Self-Exclusion and Time-Out

If you feel that your gambling is getting out of hand, a time-out or self-exclusion is the strongest action you can take through 363bet. Here is how they differ:

• Time-Out: a temporary break ranging from 24 hours to 30 days. Your account is suspended, all pending bets are settled normally, and no new bets can be placed. You can return to the platform as soon as the time-out expires.
• Self-Exclusion: a longer-term restriction of 6 months, 1 year, 2 years, or permanent closure. During the exclusion period, your account is fully deactivated. You will not receive promotional emails or bonus offers. If you attempt to create a new account during the exclusion period, it will be closed as soon as our team identifies it.

Both options are available in your account settings or by contacting our support team directly. We take all self-exclusion requests seriously and process them as a matter of priority.

Recognising Problem Gambling

Problem gambling does not always look obvious from the outside. It can develop gradually, and many people are reluctant to acknowledge it. The following warning signs may indicate that gambling has moved beyond healthy entertainment and become a problem worth addressing:

• 💸 Chasing lossesPlacing larger bets in an attempt to recover money lost in previous sessions, often leading to deeper losses.
• 🕐 Losing track of timeSpending significantly longer on the platform than you intended, missing meals, sleep, or other commitments.
• 🤫 Hiding gambling activityFeeling the need to conceal how much time or money you are spending from family members or close friends.
• 😟 Gambling to relieve stressTurning to betting as a way to escape anxiety, depression, loneliness, or other emotional difficulties.
• 💳 Borrowing to gambleUsing borrowed money, credit, or funds set aside for essential expenses like rent or food to fund gambling activity.
• 🔁 Inability to stopRepeatedly trying to cut down or stop gambling but finding yourself unable to follow through on that decision.

If any of these signs feel familiar, please reach out to us. You do not need to be in a crisis to ask for help — talking to our support team is completely confidential and carries no judgment.

Our Commitment to Player Protection

363bet operates on a foundation of trust. We enforce strict age verification as part of our Know Your Customer (KYC) process, requiring government-issued identification from every player. Players found to be under the age of 21 will have their accounts immediately closed and any deposits refunded in full.

We train our customer support team to identify and respond to signs of problem gambling in player communications. If our team notices patterns of behaviour that may indicate a player is in distress — such as rapidly increasing bet sizes, frantic deposit activity, or direct messages expressing frustration — they are empowered to proactively reach out and offer responsible gaming guidance.

363bet also applies automated monitoring tools that flag unusual account activity for human review. We believe that responsible gaming is not just a box to tick — it is a core part of how we operate and how we maintain the long-term trust of players across Bangladesh.

Tips for Safer Play

• Always set a budget before you start a session and stop when you reach it.
• Never gamble with money allocated to essential living expenses such as rent, bills, or food.
• Take regular breaks — stand up, move around, and give yourself time away from the screen.
• Do not gamble under the influence of alcohol, medication, or when emotionally distressed.
• Treat gambling as entertainment, not as a strategy for making money.
• Use our deposit limit and time-out tools proactively, before you feel you need them.
• If a session is going badly, log out and return another time with a clear head.
• Talk openly with trusted friends or family about your gambling activity.