Your Privacy Matters

1. Introduction

This Privacy Policy ("Policy") describes how 363bet ("363bet", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals ("you", "your", "Player") who access or use the 363bet platform at https://363bet.ws and any associated mobile or web services (collectively, the "Platform").

By registering an account on 363bet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our Terms & Conditions and should be read alongside them. If you do not agree to this Policy, you must not use the Platform.

We may update this Policy from time to time. The "Last Updated " date at the top of this page reflects when the most recent changes were made. Continued use of the Platform following any update constitutes your acceptance of the revised Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact our support team, or otherwise interact with the Platform, we may collect the following categories of personal information:

• Identity information: full legal name, date of birth, and nationality.
• Contact information: email address, mobile phone number, and residential address (city, district, and division — for example, Dhaka, Chittagong, Sylhet, or Khulna).
• Account credentials: username and encrypted password hash.
• Financial information: bKash wallet number, Nagad mobile number, Rocket account number, Upay account details, or bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or City Bank). We do not store full card numbers.
• Identity verification documents: copies of your National ID Card (NID), passport, or other government-issued identification submitted as part of our KYC process.
• Communications: messages, emails, live chat transcripts, and other correspondence you send to our support team.

2.2 Information Collected Automatically

When you access the Platform, our servers and third-party analytics tools may automatically record certain technical data, including:

• Device information: device type, operating system, browser type and version, screen resolution, and device language settings.
• Network information: IP address, internet service provider (ISP), and approximate geographic location derived from IP data.
• Usage data: pages visited, features used, games played, bets placed, session duration, click-through patterns, and referring URLs.
• Transaction logs: deposit and withdrawal amounts, timestamps, payment method identifiers, and bet history records.

2.3 Information from Third Parties

In limited circumstances, 363bet may receive personal data about you from third-party sources, including:

• Payment processors (such as bKash and Nagad) confirming the status of transactions.
• Identity verification and fraud-prevention service providers used to complete our KYC process.
• Responsible gaming databases and self-exclusion registries, where applicable.

3. How We Use Your Information

363bet processes your personal data only where we have a lawful basis to do so. The specific purposes for which we use your data are as follows:

• Account administration: to create, maintain, and secure your 363bet account, and to verify your identity in compliance with our KYC obligations.
• Transaction processing: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and local bank channels, and to maintain accurate financial records.
• Service delivery: to provide access to betting markets, casino games, live dealer tables, crash games, and all other Platform features.
• Customer support: to respond to your queries, resolve disputes, and manage complaints efficiently.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal or prohibited activities.
• Responsible gaming compliance: to monitor betting patterns that may indicate problem gambling and to apply deposit limits or self-exclusion measures where appropriate.
• Legal obligations: to comply with applicable laws, regulations, and lawful requests from competent authorities.
• Platform improvement: to analyse usage data in aggregate form in order to improve the Platform's features, performance, and user experience.
• Promotional communications: to send you information about 363bet bonuses, promotions, and relevant updates — only where you have not opted out of such communications.

4. Cookies and Tracking Technologies

363bet uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather analytics data. The categories of cookies we use are outlined below.

You may control cookie settings through your browser preferences. Please note that disabling essential cookies may prevent certain Platform features from working correctly. We do not use third-party advertising cookies or retargeting pixels on the 363bet Platform.

5. Sharing Your Personal Data

363bet does not sell, rent, or share your personal data with unrelated third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Payment service providers: we share necessary financial details with bKash, Nagad, Rocket, Upay, and partnering banks solely to process your deposit and withdrawal requests.
• Identity verification providers: we engage trusted KYC and fraud-screening service providers who process your identity documents on our behalf under strict confidentiality obligations.
• IT and platform infrastructure providers: our hosting, database, and security technology partners may have access to Platform data as part of their service delivery, subject to contractual data protection obligations.
• Legal and regulatory authorities: we may disclose personal data where required by law, court order, or a lawful request from a competent government or regulatory authority.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 363bet's business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection standards. They are permitted to use your data only for the specific purposes we have authorised.

6. Data Retention

363bet retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. The following general retention principles apply:

• Active account data: retained for the lifetime of your account and for a period of up to five years following account closure, to fulfil any post-closure obligations.
• Transaction records: retained for a minimum of five years from the date of each transaction to comply with financial record-keeping requirements.
• KYC documents: retained for the duration of the account relationship and for five years after account closure.
• Support communications: retained for up to two years from the date of the most recent interaction.
• Technical logs: typically retained for 90 days for security monitoring purposes, unless a longer period is required for an ongoing investigation.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

7. Your Data Rights

As a player on the 363bet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will aim to respond to all requests within 30 calendar days.

• Right of Access You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction You may ask us to restrict our processing of your data in certain circumstances, such as while a dispute is under investigation.
• Right to Object You may object to our processing of your personal data for direct marketing purposes at any time. You may also opt out of promotional emails via the unsubscribe link in any message we send you.
• Right to Data Portability Where technically feasible, you may request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service.

8. Data Security

363bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive data fields including passwords (stored as salted cryptographic hashes), financial identifiers, and KYC documents.
• Access controls ensuring that only authorised 363bet personnel with a legitimate operational need may access personal data.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in our Platform infrastructure.
• Audit logging of administrative access to systems holding personal data, to detect and investigate any suspicious activity.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account safe — please ensure that you use a strong, unique password for your 363bet account and that you never share your login credentials with any third party.

9. Children and Minors

The 363bet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our Platform, please notify us immediately at [email protected].

10. Links to Third-Party Services

The 363bet Platform does not contain links to unrelated external websites. Payment processing is handled through established local payment channels (bKash, Nagad, Rocket, Upay, and local banks), which operate under their own privacy policies. When you interact with any payment provider to complete a transaction, their respective data practices will also apply. We recommend reviewing the privacy policies of any payment service you use.

11. Changes to This Policy

363bet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the Platform or by email. Your continued use of the Platform after the effective date of any change constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please reach out to our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6).

Email (plain text — not a link): [email protected]

For responsible gaming concerns, self-exclusion requests, or account closure, please also visit our Responsible Gaming page for dedicated guidance and tools.